NVQ and competence-based qualifications Customer Service (L4) - 2014

Our Pearson Edexcel Level 4 NVQ Diploma in Customer Service from 2014 has been developed in collaboration with the Sector Skills Body for business using the most recent National Occupational Standards. It is a fully competence-based qualification. This is one of a suite of new work-based business skills qualifications developed in response to emerging industry trends and the skills and knowledge requirements of employers.

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Specification

Specification

First registration September 2014
Download PDF | 1.6 MB
Qualification type:
National Vocational Qualification (NVQ)
Qualification title:
Pearson Edexcel Level 4 NVQ Diploma in Customer Service
Level:
Level 4
Accreditation status:
Accredited
Guided Learning Hours (GLH):
17
Credits:
50
Total Qualification Time (TQT):
500
Subject:
Customer Service
Qualification number (QN):
601/3479/3
Availability:
UK
First teaching:
2014
Review date:
  • Mon Aug 31 15:13:00 UTC 2020 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.
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