NVQ and competence-based qualifications (QCF) Customer Service (L1) 2014 | Pearson qualifications

NVQ and competence-based qualifications Customer Service (L1) - 2014

Our BTEC Level 1 Certificate in Customer Service from 2014 has been developed in collaboration with the Sector Skills Body for business using the most recent National Occupational Standards. It integrates competency and knowledge units into a single ‘combined' qualification. This is one of a suite of new work-based business skills qualifications developed in response to emerging industry trends and the skills and knowledge requirements of employers.

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Specification

Specification

Pearson BTEC Level 1 Certificate in Customer Service specification
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Qualification type:
Competence-based qualification
Qualification title:
Pearson BTEC Level 1 Certificate in Customer Service
Level:
Level 1
Accreditation status:
Accredited
Guided Learning Hours (GLH):
143
Credits:
23
Total Qualification Time (TQT):
230
Subject:
Customer Service
Qualification number (QN):
601/3392/2
Availability:
UK
First teaching:
2014
Review date:
  • 31 December 2023 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.

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