NVQ and competence-based qualifications Contact Centre Operations (L3)

Here, you'll find everything you need to study for or to teach the Edexcel Level 3 NVQ Diploma in Contact Centre Operations. This work-based qualification is aimed at learners who are working, or want to work, in a contact centre. It could lead to employment as a customer service or telesales agent, supervisor, trainer, service delivery manager, operations manager or site manager.

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Specification

Specification

Specification - Level 1, 2 & 3
Download PDF | 2.5 MB
Qualification type:
National Vocational Qualification (NVQ)
Qualification title:
Pearson Edexcel Level 3 NVQ Diploma in Contact Centre Operations
Level:
Level 3
Accreditation status:
Accredited
Guided Learning Hours (GLH):
86
Credits:
42
Total Qualification Time (TQT):
420
Qualification number (QN):
600/1226/2
Availability:
UK
First teaching:
2011
Review date:
  • Sun Mar 31 05:00:00 UTC 2019 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.
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