NVQ and competence-based qualifications Contact Centre Operations (L3)
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- One or more of these qualifications has expired for new registrations. Please check the last registration date below.
Here, you'll find everything you need to study for or to teach the Edexcel Level 3 NVQ Diploma in Contact Centre Operations. This work-based qualification is aimed at learners who are working, or want to work, in a contact centre. It could lead to employment as a customer service or telesales agent, supervisor, trainer, service delivery manager, operations manager or site manager.
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Specification
Specification
- Qualification type:
- National Vocational Qualification (NVQ)
- Qualification title:
- Pearson Edexcel Level 3 NVQ Diploma in Contact Centre Operations
- Level:
- Level 3
- Accreditation status:
- Accredited
- Guided Learning Hours (GLH):
- 86
- Credits:
- 42
- Total Qualification Time (TQT):
- 420
- Qualification number (QN):
- 600/1226/2
- Availability:
- UK
- Last registration:
-
- Tue Aug 31 09:06:00 UTC 2021
- Final certification:
-
- Sat Aug 31 09:07:15 UTC 2024
