NVQ and competence-based qualifications Contact Centre Operations (L2)
Here, you'll find everything you need to study for or to teach the Edexcel Level 2 NVQ Certificate in Contact Centre Operations. This work-based qualification is aimed at learners who are working, or want to work, in a contact centre, providing customer care and support through call handling activities. It could lead to employment as a customer service or telesales agent.
On this page
Specification
Specification
- Qualification type:
- National Vocational Qualification (NVQ)
- Qualification title:
- Pearson Edexcel Level 2 NVQ Certificate in Contact Centre Operations
- Level:
- Level 2
- Accreditation status:
- Accredited
- Guided Learning Hours (GLH):
- 93
- Credits:
- 28
- Total Qualification Time (TQT):
- 280
- Qualification number (QN):
- 600/1635/8
- Eligible for funding in England for:
-
19+ (full level 2 or level 3 qualification)
- Availability:
- UK
- First teaching:
- 2011
- Review date:
-
- 31 March 2019 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.
