NVQ and competence-based qualifications Contact Centre Operations (L1)

Here, you'll find everything you need to study for or to teach the level 1 Edexcel NVQ and competence-based qualifications in Contact Centre Operations. These work-based qualifications are aimed at learners who are working, or want to work, in a contact centre, providing customer care and support through call handling activities. They could lead to employment as a customer service or telesales agent.

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Specification

Specification

Specification
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Qualification type:
National Vocational Qualification (NVQ)
Qualification title:
Pearson Edexcel Level 1 NVQ Certificate in Contact Centre Operations
Level:
Level 1
Accreditation status:
Accredited
Guided Learning Hours (GLH):
67
Credits:
21
Total Qualification Time (TQT):
210
Qualification number (QN):
600/1225/0
Availability:
UK
Review date:
  • 31 August 2021 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.
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