NVQ and competence-based qualifications Contact Centre Operations (L1)
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- One or more of these qualifications has expired for new registrations. Please check the last registration date below.
Here, you'll find everything you need to study for or to teach the level 1 Edexcel NVQ and competence-based qualifications in Contact Centre Operations. These work-based qualifications are aimed at learners who are working, or want to work, in a contact centre, providing customer care and support through call handling activities. They could lead to employment as a customer service or telesales agent.
On this page
Specification
Specification
- Qualification type:
- National Vocational Qualification (NVQ)
- Qualification title:
- Pearson Edexcel Level 1 NVQ Certificate in Contact Centre Operations
- Level:
- Level 1
- Accreditation status:
- Accredited
- Guided Learning Hours (GLH):
- 67
- Credits:
- 21
- Total Qualification Time (TQT):
- 210
- Qualification number (QN):
- 600/1225/0
- Availability:
- UK
- Last registration:
-
- Tue Aug 31 12:55:58 UTC 2021
- Final certification:
-
- Wed Aug 31 12:56:15 UTC 2022
