New apprenticeships Retail Team Leader

This level 3 apprenticeship standard is designed as a minimum 12 month programme and is for apprentices who wish to gain the skills, knowledge and behavioural competences required to work in an retail team leader role.

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Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions.

Most significantly, retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, and ensure team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the maximum out of their team on a day-to-day basis, ensuring they are fully trained and work effectively and to the best of their ability.



Mandatory requirements

In order to meet the apprenticeship standards apprentices must achieve a:

  • minimum of Level 2 English
  • minimum of Level 2 Maths.
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