On-programme

We provide a clear learning programme to take apprentices from entry through to the gateway for end-point assessment. 

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You can use our on-programme offer regardless of whether you are using Pearson as your end-point assessment organisation or not.

Qualification

There are existing optional qualifications that have been mapped to show coverage of the apprenticeship standard.

BTEC Level 3 Diploma in Customer Service

Mapping to on-programme assessment

We’ve mapped regulated qualifications to those assessment criteria, making it easy for you to design a unitised learning programme. 

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English and maths qualifications

As both an vocational and academic awarding organisation, we can offer a wide range of English and maths qualifications in line with your standards’ requirements, from Functional Skills through to GCSEs.

View our full range of English and maths qualifications

Find out more about English and maths resources

 
Acclaim digital badging

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Acclaim digital badging

Lets your learners showcase their skills, achievement and progression throughout the lifetime of their programme, providing a clear, verifiable benchmark with established employees.