New apprenticeships Customer Service Practitioner
We offer a wide range of resources to support learners and those working with them to prepare for end-point assessment. There will be a range of different materials explaining the key considerations of the new modes of assessment and how to prepare for them.
You can use our training support offer regardless of whether you are using Pearson as your end-point assessment organisation or not.
What is available for this standard?
End-Point Assessment Introductory resources
We have developed a taster set of resources for Customer Service Practitioner Level 2 programme which are flexible, with a mixture of digital and print materials for trainers, employers and learners.
The resource package includes videos and practice assessment materials to support learners in preparing for the End-Point Assessment (EPA) at the end of their 12 month programme of learning.
These resources are independent of Pearson's End-Point Assessment service. Choosing Pearson as the End-Point Assessment Organisation (EPAO) for the standard is not conditional on access or purchase of these resources.
A range of training and CPD events to prepare delivery staff for the requirements of new apprenticeships in your sector.
Pearson Apprentice 360 is an online platform for apprentices and their training centres. Apprentice 360 supports the apprentices journey and is designed to deliver engaging learning content mapped to their apprenticeship.
Rich Feedback and Results Plus
To help you understand learners results in external assessment, our Rich Feedback service for Functional Skills, and Results Plus (available for GCSE qualifications) give you detailed breakdowns of strengths and weaknesses in performance, so you can effectively target improvement.
All materials will be hosted online but will be downloadable and editable to make them as flexible as possible for different centre needs. We will make sample materials available soon. Please check back here or if you have already register for our Insight newsletter for updates.
Training and Events
We offer face-to-face and online training events for educators who are delivering or interested in delivering any of our programmes or qualifications.