End-point assessment

We offer a full range of assessment services to support the diverse requirements of the new apprenticeships standards.

You can use Pearson as your end-point assessment organisation regardless of whether you choose to use our on-programme offer or not.

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Customer Services Practitioner Spec

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Our End-point Assessment service

You can use Pearson as your end-point assessment organisation regardless of whether you choose to use our on-programme offer or not.

As an ESFA-approved Assessment Organisation we provide a full range of assessment services to support the diverse requirements of the new apprenticeships standards.

There are three components that make up end-point assessment for Customer Services Practitioner Apprenticeship standard.

  • Apprentice showcase
  • Practical observation
  • Professional discussion

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EPA Resources

In addition to the on-programme resources, we also provide EPA resources; EPA specification, Additional resources document and Practice knowledge test. These resources are available to our customers who have signed up to  Pearson EPA and they include the information on :

  • Structure
  • Grading
  • Gateway requirements
  • Assessment content
  • Evidence requirement for each component

These resources are designed to enhance knowledge and/or hone essential skills required.