New apprenticeships Customer Service Practitioner
We offer a full range of assessment services to support the diverse requirements of the new apprenticeships standards.
You can use Pearson as your end-point assessment organisation regardless of whether you choose to use our on-programme offer or not.
Our end-point assessment service
As an SFA-approved Assessment Organisation we provide a full range of assessment services to support the diverse requirements of the new apprenticeships standards.
The Apprentice Showcase enables apprentices to reflect and present examples of their development over the whole on-programme period. It can be showcased by the learner through the delivery of a presentation or by a virtual form of assessment such as submission of a report, storyboard, journal.
The observation will enable the apprentice to evidence their skills, knowledge and behaviour from across the standard to demonstrate genuine and demanding work objectives.
The professional discussion will be a structured discussion between the apprentice and the Independent Assessor and will draw out the best of the apprentice’s energy, enthusiasm, competence and excellence.
For each of the three assessment methods, all pass criteria across the Assessment methods must be achieved to progress and complete the apprenticeship programme. A distinction will be awarded to apprentices who achieve all pass criteria, in addition to the required percentage of distinction criteria.