New apprenticeships Financial Services Customer Adviser
We offer a full range of assessment services to support the diverse requirements of the new apprenticeships standards.
You can use our training support offer regardless of whether you are using Pearson as your end-point assessment organisation or not.
Our End-point Assessment service
As an SFA-approved Assessment Organisation we provide a full range of assessment services to support the diverse requirements of the new apprenticeships standards.
Portfolio of Evidence
The portfolio contains evidence from real work activity by the apprentice that is likely to have completed towards the end of the apprenticeship and will illustrate the application of the knowledge, skills and behaviours within the Standard synoptically.
The Professional Discussion is a structured interview between the apprentice and the Assessment Organisation’s Assessor (the Assessor), focusing on the softer skills of the Standard (e.g verbal communication), exploring what has been produced in the Portfolio, how it has been produced and how well they are performing in their role.
As the two assessment methods are cumulative, it will be the overall score across both Portfolio and Professional Discussion that determines the grade achieved. To achieve a Distinction, the apprentice will have to achieve a Distinction in all 4 of Customer Service, Delivering Results, Teamwork, Personal Development. In addition, out of the remaining 6 Skills/Behaviours and the qualification (if one is taken) they will need to achieve a Distinction in 3 of them and a Pass in all of the others.