Apprenticeship Standards Unified Communications Technician

This new level 3 apprenticeship standard is designed as a 24 - 30 month programme and is for apprentices who wish to gain the skills, knowledge and behavioural competences required to work in a unified communications technician role.

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The primary role of a unified communications technician is to establish and maintain communications systems under supervision. They use a range of remote and physical tools and equipment. They install basic communication hardware and software.

They deal with routine service requests from internal and external sources including fault rectification across a range of technologies, applying security principals in line with legal and organisational requirements.

This role will require the individual to work alone or as part of a team, and could be office-based, field-based, or in remote sites as required.



Mandatory requirements

In order to meet the apprenticeship standard apprentices will be required to hold or achieve a:

  • minimum of Level 1 English and attempt Level 2 English
  • minimum of Level 1 Maths and attempt Level 2 Maths

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