LCCI in marketing and customer service Customer Service

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  2. One or more of these qualifications has expired for new registrations. Please check the last registration date below.
Our LCCI International Qualifications in Customer Service help learners to develop their knowledge and understanding of concepts in developing and delivering good customer service, the systems and procedures that enhance the delivery of reliable and effective service, personal behaviours and processes that enhance and influence service delivery, and the application of these behaviours and processes within the job role. They're suitable for those working or intending to work in customer service advisory or supervisory roles.
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Specification

Specification

?LCCI International Qualifications come in different sizes. Select a tab to see more details about each size.

Qualification type:
LCCI IQ
Qualification title:
Pearson LCCI Level 2 Certificate in Customer Service
Level:
Level 2
Guided Learning Hours (GLH):
140-160
Subject suite:
Marketing and Customer Service
Specification codes:
ASE2014
Availability:
International only
Assessment availability:
On demand
First teaching:
2010
Final assessment:
April 2017
Last registration:
  • Sun Apr 30 17:45:31 UTC 2017
Final certification:
  • Tue Oct 31 18:45:46 UTC 2017

Qualification type:
LCCI IQ
Qualification title:
Pearson LCCI Level 3 Certificate in Customer Service
Level:
Level 3
Guided Learning Hours (GLH):
140-160
Subject suite:
Marketing and Customer Service
Specification codes:
ASE3014
Availability:
International only
Assessment availability:
On demand
First teaching:
2010
Last registration:
  • Sun Apr 30 17:46:09 UTC 2017
Final certification:
  • Tue Oct 31 18:46:21 UTC 2017
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