LCCI in marketing and customer service Contact Centre Supervisory Skills

Our international LCCI Level 3 Certificate in Contact Centre Supervisory Skills helps learners to develop in-depth knowledge and understanding of the principles, techniques and practices needed for effective team leadership and development at a contact centre, as well as the skills, techniques and knowledge to handle non-routine and complex customer calls autonomously. This qualification is suitable for those working in call handling roles who want to progress to supervisory or senior positions.
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Specification

Specification

LCCI Level 3 Certificate in Contact Centre Supervisory Skills syllabus
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Qualification type:
LCCI IQ
Qualification title:
Pearson LCCI Level 3 Certificate in Contact Centre Supervisory Skills
Level:
Level 3
Guided Learning Hours (GLH):
80-120
Subject suite:
Marketing and Customer Service
Specification codes:
ASECCSS3
Availability:
International only
Assessment availability:
On demand
First teaching:
2010
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