BTEC Level 2 Technicals Customer Service Operations
Find all the information and support you'll need to teach and study BTEC Level 2 Technicals in Customer Service Operations for post-16 learners.
Important information
Please note, this qualification has been withdrawn and learner registrations are no longer being accepted. For alternative qualifications, please see BTEC Level 2 Certificate for Customer Service Practitioners
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Guide
Teaching from: September 2017
External assessment from: 2018
Last registration date: 31/01/2020
Last certification date: 30/09/2021
Performance tables (England): Technical Certificate (2019 to 2022 results)
This qualification is for learners who want to start a career in customer service. It is designed for post-16 learners and can be taken as part of a wider study programme. It is an ideal qualification for learners intending to progress directly to employment in a customer service role, or to a customer service apprenticeship.
