BTEC Level 2 Technicals Customer Service Operations

Find all the information and support you'll need to teach and study BTEC Level 2 Technicals in Customer Service Operations for post-16 learners.

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Specification

Explore BTEC Level 2 Technicals Customer Service Operations

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Guide

Course summary
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Teaching from: September 2017
External assessment from: 2018
Performance tables (England): Technical Certificate (2019 results)

This qualification is for learners who want to start a career in customer service. It is designed for post-16 learners and can be taken as part of a wider study programme. It is an ideal qualification for learners intending to progress directly to employment in a customer service role, or to a customer service apprenticeship.

Specification

Specification - BTEC Level 2 Technical Certificate in Customer Service Operations
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