BTEC Level 2 Technicals Customer Service Operations

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Find all the information and support you'll need to teach and study BTEC Level 2 Technicals in Customer Service Operations for post-16 learners.

Important information

Please note, this qualification has been withdrawn and learner registrations are no longer being accepted. For alternative qualifications, please see BTEC Level 2 Certificate for Customer Service Practitioners

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BTEC Level 2 Technicals for Business course details
Download PDF | 2.3 MB

Teaching from: September 2017
External assessment from: 2018
Last registration date: 31/01/2020
Last certification date: 30/09/2021
Performance tables (England): Technical Certificate (2019 to 2022 results)

This qualification is for learners who want to start a career in customer service. It is designed for post-16 learners and can be taken as part of a wider study programme. It is an ideal qualification for learners intending to progress directly to employment in a customer service role, or to a customer service apprenticeship.


BTEC Level 2 Technical Certificate in Customer Service Operations specification
Download PDF | 2.1 MB

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