BTEC Specialist qualifications Conflict Management (L2)

  1. One or more of these qualifications has expired for new registrations. Please check the last registration date below.

Here you’ll find support for teaching and studying the Level 2 BTEC Specialist Award in Conflict Management. This qualification, accredited on the Qualifications and Credit Framework (QCF), is for learners who work in, or want to work in, any sector where they may face confrontational situations with customers, service users or members of the public - particularly the security, justice and public services sectors.

This course covers managing conflict in the workplace when dealing with customers, service users or the public.  

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BTEC Level 2 Award in Conflict Management specification
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Qualification type:
BTEC Specialist qualification
Qualification title:
Pearson BTEC Level 2 Award in Conflict Management
Level 2
Accreditation status:
Guided Learning Hours (GLH):
Qualification number (QN):
Eligible for funding in England for:
16-18, 18+
UK and international
First teaching:
Review date:
  • 31 January 2016 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.
Last registration:
  • 31 January 2016
Final certification:
  • 29 February 2016

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What are BTEC Specialist qualifications?

The BTEC Specialist suite includes hundreds of work-related qualifications from level 1 to level 3. By giving you the valuable skills, knowledge and understanding wanted in the workplace, they give you the opportunity to enhance your employability and progress in your chosen career.

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