BTEC Specialist qualifications Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism (L3)

  1. One or more of these qualifications has expired for new registrations. Please check the last registration date below.

Here you’ll find support for teaching and studying the Level 3 BTEC Specialist Award in Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism. This qualification, accredited on the Qualifications and Credit Framework (QCF), helps boost learners’ career prospects by giving them the skills, knowledge and understanding that employers look for.

This course covers supervising customer service performance in the hospitality, leisure travel and tourism sector for supervisors and managers managing staff.

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Specification

Specification

BTEC Level 3 Award in Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism specification
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Qualification type:
BTEC Specialist qualification
Qualification title:
Pearson BTEC Level 3 Award in Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism
Level:
Level 3
Accreditation status:
Accredited
Guided Learning Hours (GLH):
20
Qualification number (QN):
500/6271/2
Availability:
UK and international
First teaching:
2009
Review date:
  • 30 September 2016 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.
Last registration:
  • 30 September 2016
Final certification:
  • 30 September 2016

Support for

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Your subject advisor
Jon Wolton, Geography, Leisure, Travel and Tourism subject advisor
Jon WoltonGeography, Travel and Tourism
UK: 020 7010 2185
Intl: +44 (0)20 7010 2185

Studying this specification

If you’re a supervisor or manager of staff in the hospitality, leisure, travel and tourism sector, this qualification will give you in-depth knowledge of how to supervise customer service performance. It will help you to reflect on how your own behaviour, communication and attitude affects the quality of customer service you and your team deliver, and how you can improve customer service delivery.

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