September 2015 work-based learning and colleges update

Wed Sep 23 23:00:00 UTC 2015

This month's update includes information on the the availability of sample practice tests, Business Skills sector forums, Customer Service SVQs and online Business Skills withdrawal.

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Business Skills Onscreen Assessment Materials – Full Unit Sample Tests Now Available

Pearson Work Based Learning and Colleges is delighted to announce that we are releasing on a phased basis full sample practice tests for the mandatory knowledge units within the following business skills qualifications:

  • Pearson BTEC Level 2 Diploma in Customer Service (601/3424/0)
  • Pearson BTEC Level 3 Diploma in Customer Service (601/3478/1).
  • Pearson BTEC Level 2 Diploma in Business Administration (601/3405/7)
  • Pearson BTEC Level 3 Diploma in Business Administration (601/3406/9)
  • Pearson BTEC Level 2 Diploma in Team Leading (601/3430/6)
  • Pearson BTEC Level 3 Diploma in Management (601/3396/X)

September 2015 – Published Full Sample Tests

As of September 2015, we are pleased to advise that full sample tests including practice test, answer sheet and mark scheme are available to download for the following units:

Pearson BTEC Level 2 Diploma in Customer Service

  • Understand Customers (F/506/2131)
  • Principles of Customer Service (J/506/2132)

Pearson BTEC Level 2 Diploma in Business Administration

  • Principles of Providing Administrative Services (J/506/1899)
  • Principles of Business Document Production and Information Management (T/506/1901)
  • Understand Employer Organisations (A/506/1964)

Pearson BTEC Level 3 Diploma in Business Administration

  • Principles of Business Communication and Information (R/506/1940)
  • Principles of Business (D/506/1942)

All practice test material can be downloaded from the Onscreen Testing page

Business Skills Sector Forums

Pearson Work Based Learning and Colleges is pleased to advise that our November 2015 Business Skills Sector Forums are available for centres to book on to. Four regional events will be held in the following locations:

Date

Venue

12/11/2015

80 Strand, London

17/11/2015

The Lighthouse, Manchester

19/11/2015

Doubletree by Hilton, Bristol

26/11/2015

Novotel, Birmingham City Centre

The sector forums are for all Business Skills practitioners and/or decision makers at any provider, college, school or employer currently delivering or looking to deliver Business Skills qualifications and/or BTEC apprenticeships. They are designed to keep you up to date with qualification, resource and service developments within the sector. It is assumed that delegates attending these events will have some experience of the sector.

For further information and to book a delegate place at one of our events, please visit the events page

Please note, due to the popularity of these events, there is a maximum booking of 2 delegates per centre.

Customer Service Scottish Vocational Qualifications (SVQ)

Customer Service SVQ2 and SVQ3

Pearson Work Based Learning and Colleges wishes to advise centres that the following SVQs will expire on 31 December 2015.
 

QAN

Qualification Title

End Accreditation Date

End Certification Date

GC2V 22

Pearson Edexcel SVQ2 in Customer Service at SCQF Level 5

31/12/2015

31/12/2017

GC2W 23

Pearson Edexcel SVQ3 in Customer Service at SCQF Level 6

31/12/2015

31/12/2019

On 1 January 2016, Pearson will be launching newly accredited SVQs at both SCQF Level 5 and SCQF Level 6 that will reflect the most current Customer Service National Occupational Standards (NOS).

Whilst we are in the process of publishing up to date SVQ Specifications, we are pleased to share the following new qualification structure information including a high level mapping document that highlights changes between the current and new SVQs:

For further information, please contact your Pearson Account Manager and/or Account Specialist.

Customer Service SVQ 1 and SVQ4

Pearson Work Based Learning and Colleges are also pleased to advise that the Scottish Qualifications Authority (SQA) have accredited the following new Pearson Edexcel Customer Service Scottish Vocational Qualifications:

QAN

Qualification Title

End Accreditation Date

End Certification Date

 GK8L 21

Pearson Edexcel SVQ 1 Customer Service at SCQF Level 4

31/08/2020

31/08/2022

 GK8M 24

Pearson Edexcel SVQ 4 Customer Service at SCQF Level 8

31/08/2020

31/08/2024

Both of the above qualifications will be available for learner registrations commencing 1 January 2016. Draft pre-published specifications can be downloaded below:

For approval information, please contact your Pearson Account Manager and/or Account Specialist.

Online Business Skills Withdrawal

The following two qualifications will be withdrawn for new registrations on 31 January 2016

  • 600/7872/8 Pearson BTEC Level 2 Award in Setting up a Business Online (QCF)
  • 600/7873/X Pearson BTEC Level 2 Certificate in Online Business Skills (QCF)

Learners already registered on these qualifications will have 12 months from this date to complete and certifications must be claimed by 31 January 2017.

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