BTEC Firsts in Music and BTEC Tech Award in Music Practice: June 2019 update

Pearson Support Portal

We recently launched the Pearson Support Portal. This is the new way to contact us if you have any questions about any of our products or services. 

To use the new portal you will need to log in using your Edexcel online log in details, after which you will be able to contact us directly and:

• open a support case and submit queries directly to us
• receive email responses from us (these emails will be sent from customersupport.reply@pearson.com - so please be sure to add that to your trusted email list)
• securely track progress and view all your cases and related correspondence.

Our support portal also offers access to a large knowledgebase of features, content and answers to FAQs that we hope you will find useful, including:

• popular topics
• popular products
• trending articles.

Access the Pearson Support Portal

To help you explore the new portal we have created a User Guide, that you can download and view.

Access the Pearson Support Portal guide

As part of the portal there are new, public subject communities, where you can ask questions, share ideas, network and read frequently asked questions. Although you will be able to see all posts without logging in, you will need to log in with your Edexcel online details to post a comment. 

Access and join the Music community

Summer 2019 results

The standards verification process has now completed the first sampling and any further samples needed will be completed within the next few weeks. You should have received notification from your SV about the result of the sampling process. You can access the SV report via Edexcel Online. We have produced a short video showing how to access your SV report.

For the external assessments from the summer series the results will be issued on Wednesday 21 August and they can be released to candidates on this day. The Principal Examiner's report for each externally assessed unit will also be published online on results day.

You can find the results for externally assessed units for your cohorts via Edexcel Online.

Access to scripts

After the summer 2019 results are published in August, centres will be able to view and download scripts which have been marked online free of charge from our self-service portal via Edexcel Online.

The self-service portal will be available between the following dates for the summer 2019 series:

• Wednesday 21 August 2019 - Friday 13 December 2019

Customers should save and/or print any scripts they need for teaching and learning purposes before the deadline.

Scripts do not have examiner annotation on them. The marked script allows teachers to evaluate how the student performed on particular questions in relation to what they have been taught; the Principal Examiner's report and the exemplars that we make available demonstrate how the mark scheme is applied.

If scripts have been marked "traditionally" (i.e. not online), centres will have to request them via the Post Results section of Edexcel Online as in previous exam series.

These scripts will also be free of charge, but the final dates to request them are the same as the published JCQ Access to Scripts deadlines.

Visit the Access to scripts pages

Review of marking and moderation (RoMM)

If you're a centre with a concern about a student's results, you can use our post-results services. We have details about these services and their cost online.

Visit the RoMM pages

Post results fees

Details of all updated fees for our post results services from 1 August 2019 can be found online.

See Post results fees from 1 August 2019

Support sessions

To help support your planning and delivery of the new Tech Award in Music Practice I am running an online support session for component 2 on Thursday 11 July.

Book a place on the BTEC Tech Award component 2 support session

Key dates