About us

Special requirements

Our targets for delivering, acknowledging and processing special requirements and how we are currently performing.

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Latest overall performance

CustomerPledge_SpecialRequirements_on_track

Performance breakdown

Modified papers
We will deliver modified papers to you a minimum of five working days before an examination date, providing these have been requested within the published deadlines.
Latest performance 
January 2019: 100% (Target 100%)

Special considerations applications
We will acknowledge all applications for special consideration within five working days, and process them in line with exam and awarding dates.
Latest performance
January 2019: 100% (Target 100%) 

Transferred candidate services
We will process access arrangements, transfer of credit and applications for transferred candidates within five working days.
Latest performance 
January 2019: 100% (Target 100%)

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