About us

Special requirements

Our targets for delivering, acknowledging and processing special requirements and how we are currently performing.

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Latest overall performance

CustomerPledge_SpecialRequirements_on_track

Performance breakdown

Modified papers
We will deliver modified papers to you a minimum of five working days before an examination date, providing these have been requested within the published deadlines.
Latest performance 
Next month to be reported: November 2019

Special considerations applications
We will acknowledge all applications for special consideration within five working days, and process them in line with exam and awarding dates.
Latest performance
July 2019: 100% (Target 100%) 

Transferred candidate services
We will process access arrangements, transfer of credit and applications for transferred candidates within five working days.
Latest performance 
July 2019: 100% (Target 100%)

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