About us

Post-results services

Our targets for our post-results services and how we are currently performing.

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Latest overall performance

CustomerPledge_PostResults_wereworkingonit

We're reviewing each case where we have not met our pledge commitment, and will be taking action to prevent recurrence.

Performance breakdown

Service type 1 requests
We will complete all Service type 1 requests within 10 working days of receiving your request
Latest performance
October 2018: 100% (Target: 100%)

Service type 2 requests
We will complete all Service type 2 requests within 20 working days of receiving your request.
Latest performance
October 2018: 99.99% (Target: 100%) - We're working on it

Service type 2P requests
We will complete all Service type 2P requests within 15 working days of receiving your request.
Latest performance
Next month to be reported: August 2019

Service type 3 requests
We will complete all Service type 3 requests within 35 working days of the moderator receiving the original sample of work from the centre.
Latest performance 
October 2018: 99.8% (Target: 100%) - We're working on it

Appeals
We will complete the preliminary stage of all appeals investigations within 25 working days of accepting your application. If you wish to proceed to an appeal hearing, we’ll schedule the hearing within 50 working days of receipt of your application.
Latest performance
October 2018: 100% (Target: 100%)

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