About us

Post-results services

Our targets for our post-results services and how we are currently performing.

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Latest overall performance

CustomerPledge_PostResults_on_track

Performance breakdown

Service type 1 requests
We will complete all Service type 1 requests within 10 calendar days of receiving your request
Latest performance
May 2019: 100% (Target 100%)

Service type 2 requests
We will complete all Service type 2 requests within 20 calendar days of receiving your request.
Latest performance
May 2019: 100% (Target: 100%)

Service type 2P requests
We will complete all Service type 2P requests within 15 calendar days of receiving your request.
Latest performance
Next month to be reported: June 2019

Service type 3 requests
We will complete all Service type 3 requests within 35 calendar days of the moderator receiving the original sample of work from the centre.
Latest performance 
Next month to be reported: June 2019

Appeals
We will complete the preliminary stage of all appeals investigations within 25 working days of accepting your application. If you wish to proceed to an appeal hearing, we’ll schedule the hearing within 50 working days of receipt of your application.
Latest performance
Next month to be reported: September 2019

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