About us

Examination materials

Our targets for delivering and producing accurate examination materials and how we are currently performing.

Read more

Latest overall performance

CustomerPledge_ExamMaterials_wereworkingonit

Due to a technical issue, a few question papers were delivered outside of SLA, but in time for the exams. We have amended our processes to account for this issue.

Also, an issue was identified in the wording of an 'on-demand' question paper. It has now been rectified. Fortunately no learners were adversely affected.

Performance breakdown

Series-based examination materials
We will deliver all series-based examination materials a minimum of five working days before the examination date, providing these have been requested within the published deadlines.
Latest performance
December 2018: 93.76% (Target: 98%) - We're working on it

On-demand paper-based examination materials
We will deliver all on-demand paper based examination materials a minimum of two working days before the examination date.
Latest performance
December 2018: 99.25% (Target: 98%)

Accurate examination materials
We will deliver 100% accurate assessment materials.
Latest performance
December 2018: 83.3% (Target: 100%) - We're working on it

What do you think?
Close
×

Are you sure you want to exit this session?