About us

Examination materials

Our targets for delivering and producing accurate examination materials and how we are currently performing.

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Latest overall performance

CustomerPledge_ExamMaterials_TakingAction

Performance breakdown

Series-based examination materials
We will deliver all series-based examination materials a minimum of five working days before the examination date, providing these have been requested within the published deadlines.
Latest performance
Next month to be reported: December 2018

On-demand paper-based examination materials
We will deliver all on-demand paper based examination materials a minimum of two working days before the examination date.
Latest performance
October 2018: 99.9% (Target: 98%)

Accurate examination materials
We will deliver 100% accurate assessment materials.
Latest performance
October 2018: 97.7% (Target: 100%) - Taking action to improve

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