Here you’ll find support for teaching and studying the Level 3 BTEC Specialist Award in Delivery of Conflict Management Training. This qualification, which is aimed at learners who have already achieved a generic training qualification and now require a more specialist qualification to teach conflict management skills to door supervisors, security guards or other customer-facing roles.
This course covers managing conflict in the workplace when dealing with customers, service users or the public, and delivering scenario-based conflict management training.
This new QCF qualification is mandatory for all trainers of qualifications linked to a Security Industry Authority (SIA) licence. (The NQF version of the qualification is still valid; the SIA doesn't require trainers holding the old NQF BTEC Award in Delivery of Conflict Management Training to take the new QCF version.)
/2010/Specification/9781446952764_BTEC_L3_Conf_Managemnt_Trainers_Issue_2_V2.pdf.thumb.319.319.png "BTEC Level 3 Award in Delivery of Conflict Management Training specification")
