NVQ and competence-based qualifications Customer Service (L2) - 2014

Our BTEC Level 2 Diploma in Customer Service (QCF) from 2014 has been developed in collaboration with the Sector Skills Body for business using the most recent National Occupational Standards. It integrates competency and knowledge units into a single ‘combined' qualification. This is one of a suite of new work-based business skills qualifications developed in response to emerging industry trends and the skills and knowledge requirements of employers.
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Specification

Specification

Qualification type:
Competence-based qualification
Qualification title:
Pearson BTEC Level 2 Diploma in Customer Service (QCF)
Level:
Level 2
Accreditation status:
Accredited
Guided Learning Hours (GLH):
245-305
Credits:
45
Subject:
Customer Service
Qualification number (QN):
601/3424/0
Eligible for funding in England for:
16-18, 18+
Availability:
UK
First teaching:
2014
Review date: ? This is the date by which we must have decided to extend, withdraw or replace a qualification.
  • Thu Aug 31 12:24:00 BST 2017
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