BTEC Specialist qualifications Principles of Customer Service (E3) - 2015
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- One or more of these qualifications has expired for new registrations. Please check the last registration date below.
Here you’ll find support for teaching and studying BTEC Specialist Entry 3 qualifications in Principles of Customer Service. These qualifications which help boost learners’ career prospects by giving them the skills, knowledge and understanding that employers look for.
Units offered include introduction to working in a customer service role, understanding customer service, and understanding how to deal with customers’ requests, queries and problems.
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Specification
Specification
- Qualification type:
- BTEC Specialist qualification
- Qualification title:
- Pearson BTEC Entry Level Award in Principles of Customer Service
- Level:
- Entry Level 3
- Accreditation status:
- Accredited
- Guided Learning Hours (GLH):
- 52
- Credits:
- 6
- Total Qualification Time (TQT):
- 60
- Qualification number (QN):
- 601/5305/2
- Availability:
- UK and international
- First teaching:
- 2015
- Last registration:
-
- Mon Aug 31 08:02:00 UTC 2020
- Final certification:
-
- Wed Aug 31 08:02:00 UTC 2022
- Qualification type:
- BTEC Specialist qualification
- Qualification title:
- Pearson BTEC Entry Level Certificate in Principles of Customer Service
- Level:
- Entry Level 3
- Accreditation status:
- Accredited
- Guided Learning Hours (GLH):
- 122
- Credits:
- 13
- Total Qualification Time (TQT):
- 130
- Qualification number (QN):
- 601/5306/4
- Availability:
- UK and international
- First teaching:
- 2015
- Last registration:
-
- Mon Aug 31 08:02:00 UTC 2020
- Final certification:
-
- Wed Aug 31 08:02:00 UTC 2022
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