BTEC Specialist qualifications Contact Centre Operations (L2)

Here you’ll find support for teaching and studying the Level 2 BTEC Specialist Certificate in Contact Centre Operations. This qualification, accredited on the Qualifications and Credit Framework (QCF), helps boost learners’ career prospects by giving them the skills, knowledge and understanding that employers look for.

Units offered include principles of communication and customer service, sales activities and customer support, and using systems and technology in a contact centre.