Pearson Support Portal

We recently launched the Pearson Support Portal. This is the new way to contact us if you have any questions about any of our products or services. 

To use the new portal you will need to log in using your Edexcel online log in details, after which you will be able to contact us directly and:

• open a support case and submit queries directly to us
• receive email responses from us (these emails will be sent from customersupport.reply@pearson.com - so please be sure to add that to your trusted email list)
• securely track progress and view all your cases and related correspondence.

Our support portal also offers access to a large knowledgebase of features, content and answers to FAQs that we hope you will find useful, including:

• popular topics
• popular products
• trending articles.

Access the Pearson Support Portal

To help you explore the new portal we have created a User Guide, that you can download and view.

Access the Pearson Support Portal guide

As part of the portal there are new, public subject communities, where you can ask questions, share ideas, network and read frequently asked questions. Although you will be able to see all posts without logging in, you will need to log in with your Edexcel online details to post a comment. 

Access and join the Design and Technology community

Results: Key dates

The question papers from this summer's assessments will be online and available to download from 2 July and the mark schemes will be available online from 23 July.

Moderator reports

From results day you can download centre-specific moderator feedback for the Non-Examined Assessment (NEA) component of the qualification. To find out how to do this please read the guidance below.

Your moderator writes a report to explain where it was necessary to adjust your centre’s marks. Where possible, your moderator advises you on how you could make improvements for future series.

You can find these on Edexcel Online. Please speak to your examinations officer if you don't have access to Edexcel Online.

Watch our short video on how to find your Moderator Report.

ResultsPlus

ResultsPlus is a free online results analysis tool for teachers that gives you a detailed breakdown of your students’ performance in Pearson Edexcel exams. It provides the most detailed analysis available of your students’ performance and helps you to identify topics and skills where your students could benefit from further learning, helping them gain a deeper understanding of their subject. 

Access ResultsPlus

Principal Moderator/Examiner Report

The Principal Moderator or Examiner also compiles a report on how candidates performed in this year’s examinations. It provides general feedback and highlights good approaches that can be taken forward to future examination series.

You can find these reports on ResultsPlus. Please speak to your examinations officer if you don't have access to ResultsPlus.

Watch our short video on how to find the Principal Moderator/Examiner Report.

Access to scripts

After the summer 2019 results are published in August, centres will be able to view and download scripts which have been marked online free of charge from our self-service portal via Edexcel Online.

The self-service portal will be available between the following dates for the summer 2019 series:

Customers should save and/or print any scripts they need for teaching and learning purposes before the deadline.

Candidate consent is required before requesting script copies, as per section 6.2.1 of the JCQ's Post-Results Services guide. Candidate consent can only be obtained after results have been published.

View the JCQ's Post-Results Services guide

Scripts do not have examiner annotation on them. The marked script allows teachers to evaluate how the student performed on particular questions in relation to what they have been taught; the Principal Examiner's report and the exemplars that we make available demonstrate how the mark scheme is applied.

If scripts have been marked "traditionally" (i.e. not online), centres will have to request them via the Post Results section of Edexcel Online as in previous exam series.

These scripts will also be free of charge, but the final dates to request them are the same as the published JCQ Access to Scripts deadlines.

Visit the Access to scripts pages

Review of marking and moderation (RoMM)

If you're a centre with a concern about a student's results, you can use our post-results services. We have details about these services and their cost online.

Visit the RoMM pages

Post results fees

Details of all updated fees for our post results services from 1 August 2019 can be found online.

See Post results fees from 1 August 2019

Understanding marks

Get an overview of how we mark assessments and consistently award grades that fairly reflect a learner's performance. This includes setting grade boundaries.

Visit the Understanding marks pages

Post-results key dates