Business, Administration and Law

Subject update | 24 February 2020

Business update - February 2020

An update on all that is new in the Business and Administration sector.

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Pearson BTEC Level 3 Certificate and Diploma for Customer Service Specialists

We are pleased to advise that the following qualifications are live for learner registrations:

  • 603/5449/5 Pearson BTEC Level 3 Certificate for Customer Service Specialists
  • 603/5450/1 Pearson BTEC Level 3 Diploma for Customer Service Specialists

These qualifications are part of a suite of qualifications that Pearson have developed in consultation with industry which are specific to individual apprenticeship standards.

The Pearson BTEC Level 3 Certificate for Customer Service Specialists is designed to support the off-the-job training and development of learners on the Customer Service Specialist apprenticeship programme, by helping them to develop and apply the technical and behavioural knowledge and understanding required to become competent and successful in a customer service specialist job role. 

The Pearson BTEC Level 3 Diploma for Customer Service Specialists expands on the learning from the certificate-size qualification to include the development of practical work-based skills and behaviours. It is designed to support both the off-the-job and on-the-job training and development of learners on the Customer Service Specialist apprenticeship programme.

Find out more information

Retirement of Business Scottish Vocational Qualifications (SVQs)

The following Pearson Business SVQs will expire without replacement as indicated below. Please ensure that any learner registrations are made by the final registration end date.

Qualification Title

Accreditation Number

Registration End Date

Certification End Date

SVQ 1 Customer Service at SCQF level 4

GK8L 21

29/02/2020

28/02/2022

SVQ 2 Business and Administration at SCQF level 5

GL11 22

29/02/2020

28/02/2022

SVQ 2 Customer Service  at SCQF level 5

GL00 22

29/02/2020

28/02/2022

SVQ 3 Business and Administration at SCQF level 6

GL12 23

29/02/2020

29/02/2024

SVQ 3 Customer Service  at SCQF level 6

GL01 23

29/02/2020

29/02/2024

SVQ 4 Customer Service at SCQF level 8

GK8M 24

29/02/2020

29/02/2024

Team Leader / Supervisor Apprenticeship Standard

Following the recent announcement provided by the EQA body, OpenAwards, all End-Point Assessment Organisations (EPAOs) have been granted special dispensation to amend existing assessment practice, ahead of the new (version 2) assessment plan being released.  

Pearson have taken the decision to remove all of the portfolio evidence requirements in a bid to support apprentices in achieving the portfolio component of their End-Point Assessment (EPA). The grade criteria and apprenticeship standard outcomes remain the same. 

What does this mean for you and your current learners?

From this point forward, all apprentices will be assessed against the requirements set out in the amended EPA specification/Additional Resources documents attached. These documents have been updated as per the requirements of the current published assessment plan (version 1).

Please note that when the new assessment plan (version 2) is released, Pearson will produce a new EPA specification, Additional Resources and amend any other supporting materials to reflect the updates.

View the amendments within the end-point assessment specification

For centres delivering EPA through Pearson, more detailed information can be found within both the additional resources document and portfolio of evidence template, which can obtained from your Pearson business development manager and/or Customer Services team.

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