Pearson BTEC Level 3 Certificate and Diploma for Customer Service Specialists

We are pleased to advise that the following qualifications are live for learner registrations:

• 603/5449/5 Pearson BTEC Level 3 Certificate for Customer Service Specialists
• 603/5450/1 Pearson BTEC Level 3 Diploma for Customer Service Specialists
  

These qualifications are part of a suite of qualifications that Pearson have developed in consultation with industry which are specific to individual apprenticeship standards.

The Pearson BTEC Level 3 Certificate for Customer Service Specialists is designed to support the off-the-job training and development of learners on the Customer Service Specialist apprenticeship programme, by helping them to develop and apply the technical and behavioural knowledge and understanding required to become competent and successful in a customer service specialist job role. 

The Pearson BTEC Level 3 Diploma for Customer Service Specialists expands on the learning from the certificate-size qualification to include the development of practical work-based skills and behaviours. It is designed to support both the off-the-job and on-the-job training and development of learners on the Customer Service Specialist apprenticeship programme.

Find out more information

Retirement of Business Scottish Vocational Qualifications (SVQs)

The following Pearson Business SVQs will expire without replacement as indicated below. Please ensure that any learner registrations are made by the final registration end date.

Team Leader / Supervisor Apprenticeship Standard

Following the recent announcement provided by the EQA body, OpenAwards, all End-Point Assessment Organisations (EPAOs) have been granted special dispensation to amend existing assessment practice, ahead of the new (version 2) assessment plan being released.  

Pearson have taken the decision to remove all of the portfolio evidence requirements in a bid to support apprentices in achieving the portfolio component of their End-Point Assessment (EPA). The grade criteria and apprenticeship standard outcomes remain the same. 

What does this mean for you and your current learners?

From this point forward, all apprentices will be assessed against the requirements set out in the amended EPA specification/Additional Resources documents attached. These documents have been updated as per the requirements of the current published assessment plan (version 1).

Please note that when the new assessment plan (version 2) is released, Pearson will produce a new EPA specification, Additional Resources and amend any other supporting materials to reflect the updates.

View the amendments within the end-point assessment specification

For centres delivering EPA through Pearson, more detailed information can be found within both the additional resources document and portfolio of evidence template, which can obtained from your Pearson business development manager and/or Customer Services team.