NVQ and competence-based qualifications Contact Centre Operations (L4)

  1. One or more of these qualifications has expired for new registrations. Please check the last registration date below.
Here, you'll find everything you need to study for or to teach the Edexcel Level 4 NVQ Diploma in Contact Centre Operations (QCF). This work-based qualification is aimed at learners who are working, or want to work, in a contact centre. It could lead to employment as a service delivery manager, trainer, supervisor, operations manager or site manager.
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Specification

Specification

Qualification type:
National Vocational Qualification (NVQ)
Qualification title:
Pearson Edexcel Level 4 NVQ Diploma in Contact Centre Operations (QCF)
Level:
Level 4
Accreditation status:
Accredited
Guided Learning Hours (GLH):
200-354
Credits:
67
Qualification number (QN):
600/1638/3
Availability:
UK
First teaching:
2011
Last registration:
  • 31 December 2015
Final certification:
  • 31 December 2018
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