We provide a clear learning programme to take apprentices from entry through to the gateway for end-point assessment. 

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You can use our on-programme offer regardless of whether you are using Pearson as your end-point assessment organisation or not.


There are existing optional qualifications that have been mapped to show coverage of the apprenticeship standard.

BTEC Level 2 Diploma in Customer Service

Mapping to on-programme assessment

We’ve mapped regulated qualifications to those assessment criteria, making it easy for you to design a unitised learning programme. 

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English and maths qualifications

As both an vocational and academic awarding organisation, we can offer a wide range of English and maths qualifications in line with your standards’ requirements, from Functional Skills through to GCSEs.

View our full range of English and maths qualifications

Find out more about English and maths resources

Learning Content

Apprenticeship handbook

An ideal course companion to support apprentices throughout their on-programme learning for Customer Service Practitioner Level 2.

Learn more about Apprenticeship handbook for Customer Service Practitioner Level 2

EPA practise and prepare resources

Get all the guidance and support that apprentices need to prepare for their EPA. The resource package includes videos and practice assessment materials to support learners in preparing for the end-point assessment at the end of their 12 month programme of learning. 

Learn more about EPA practise and prepare resources for Customer Service Practitioner Level 2

For more information on Apprenticeship Learning Content

Digital Learning Content - Apprentice 360

Pearson Apprentice 360 is an online platform for apprentices and their training centres. Apprentice 360 supports the apprentice's journey and is designed to deliver engaging learning content mapped to their apprenticeship.

For more information on Apprentice 360

Acclaim digital badging

Acclaim digital badging

Lets your learners showcase their skills, achievement and progression throughout the lifetime of their programme, providing a clear, verifiable benchmark with established employees.