BTEC Specialist qualifications Principles of Hospitality Retail Outlet Management (L3)

  1. One or more of these qualifications has expired for new registrations. Please check the last registration date below.

Here you’ll find support for teaching and studying the Level 3 BTEC Specialist Certificate in Principles of Hospitality Retail Outlet Management. This qualification, accredited on the Qualifications and Credit Framework (QCF), helps boost learners’ career prospects by giving them the skills, knowledge and understanding that employers look for.

Units offered include giving customers a positive impression, supervision of operations in the hospitality industry, and dealing with payments.

Read more


BTEC Level 3 Certificate in Principles of Hospitality Retail Outlet Management specification
Download PDF | 704.9 KB
Qualification type:
BTEC Specialist qualification
Qualification title:
Pearson BTEC Level 3 Certificate in Principles of Hospitality Retail Outlet Management
Level 3
Accreditation status:
Guided Learning Hours (GLH):
Qualification number (QN):
UK and international
First teaching:
Review date:
  • 30 September 2016 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.
Last registration:
  • 30 September 2016
Final certification:
  • 30 September 2016

Support for

User tabs

Support for tutors

Contact the Hospitality team

Contact Us

Call me :
UK: 0344 463 2938
INT: +44 (0)344 463 2938

Studying this specification

If you’re a team leader or supervisor in a small retail outlet such as a railway platform kiosk or a coffee shop, who works independently without a manager on site, this qualification will help you to deliver good customer service, monitor stock levels and deal with customer queries. It focuses on supervising operations rather than people.

Show more

Contact us

Contact Us

Call me :
0345 618 0440
(Calls cost 3p per minute plus your phone company's access charge.)
From outside the UK: +44 (0) 161 855 7514
Twitter :
What do you think?

Are you sure you want to exit this session?