BTEC Apprenticeships in Customer Service and Contact Centre Operations Contact Centre Operations (Wales)

Here, you'll find details of our BTEC Apprenticeships in Contact Centre Operations (Wales), including key documents and information about the qualification structure and components.
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Specification

Specification

Competence

Knowledge

Transferable skills

Employee Rights and Responsibilities

The ERR component of this Apprenticeship can be achieved either through the optional unit Employee Rights and Responsibilities (QCF) included within the combined qualification, or through the Instructus Skills online ERR Workbook available from the Instructus Skills e-learning portal.

Competence

Knowledge

Transferable skills

Employee Rights and Responsibilities

The ERR component of this Apprenticeship can be achieved either through the optional unit Employee Rights and Responsibilities (QCF) included within the combined qualification, or through the Skills CFA ERR Workbook available from the Skills CFA website.

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