This form will allow Pearson centres to change their Exams Officer. It can be used by brand new and existing Exams Officers, to update their contact details.
Guide to the form
Please ensure that both the email address and phone number that you provide are centre-based contact details. We also require your 5 digit centre number (NCN) and centre name.
Complete this short section of questions to give our Customer Service Specialist an idea of your previous experience in the role. This will help us support you moving forward so that we can tailor our assistance to your needs.
If you do not already have an Edexcel Online (EOL) account please provide a date and time for us to contact you to complete a secure callback. Once complete, we can then finalise the set up of your account. If you do have an existing account but still wish to receive support then let us know in the options available.
Section 4: Please note that we will send a notification to the Head of Centre on the email address we have listed on our system, to inform them that we have received a request stating you are taking over the Exams Officer role.
Once completed, please click submit.
When we have received your submission, a Customer Service Specialist will contact you to conduct a welcome call if you have requested one. We will use the number we have on our system to contact you, rather than the one stated on this form.
If you are a new Exams Officer at your centre, you will be set up with an Edexcel Online account. A Customer Service Specialist can take you through the various features that this system offers.
If you have not been contacted by a specialist on the day you specified and have not been notified of any changes in date/time, please get in touch with the Customer Services team through the Customer Portal .
*This will be during office hours. Monday – Friday, 8am – 5pm.
** If the Head of Centre details do not match what we currently have on our system we will provide you with a Change of Details form to update this information.