1. Book online using your Edexcel Online account. If you are new to Edexcel Online you will first need an Edexcel Online account. You can set up an account by getting in touch with your regional team.
2. Contact your regional team to book a place on a training event.
3. Contact the Training from Pearson team by emailing email@example.com. Please quote 'New Booking' in the subject line and giving us the following details: full name, centre number (if applicable), full centre address, event code (for the event you wish to attend) and the event date and location.
You will receive a booking confirmation via email within 48 hours of your booking being entered onto our booking system. This email will come from firstname.lastname@example.org. If the event is already fully booked your name will be put on a waiting list. An extra session might be arranged if there is sufficient demand. Please check at the time of booking whether your booking is firm or you have been placed on to a waiting list.
We want to keep our face-to-face sessions as interactive as possible so that delegates get the most out of the workshop format. If the group becomes too large the training can become less interactive and hands-on. If an event is intended to be a lecture-style session, we will note this in the event details.
Yes. If there is enough interest in a particular event, we will set up another session. If an extra session is set up, everyone on the waiting list will be automatically transferred and contacted with the new event details. If you are unable to attend the new event, please email email@example.com.
If a fee is payable for the international event you are attending, an invoice will be generated 11 days after your booking has been confirmed. Payments must be received within 30 days of the invoice date or your place will be cancelled.
Although our international training events are designed with our approved centres in mind, non-approved centres may attend certain events where appropriate. Please email firstname.lastname@example.org and quote 'Non-Approved Centre Booking' in the subject line. Please also provide us with the following details: full name, centre type (e.g. school, training centre, FE college), full centre address, event code (for the event you wish to attend) and event date and location.
In accordance with the provisions of the UK Consumer Protection (Distance Selling) Regulations 2000, you may (if you are a consumer for the purposes of those regulations) have the right to cancel your contract with us with regard to an event.
This right of cancellation lasts for a period of ten calendar days from the day we send you confirmation of the contract between us, unless the event falls within ten days of booking.
This right of cancellation shall not affect your statutory rights. Should you wish to exercise this right of cancellation, please send confirmation to the contact address provided in your booking receipt.
Please note that we are unable to meet travel expenses or teacher release fees associated with our training events and events may occasionally be subject to cancellation or amendment. Please be assured that in these circumstances we will provide you with as much notice as possible.
If you would like a particular event to be delivered at your centre, please email email@example.com and one of our Learning and Development consultants will work with you to understand and fulfil your requirements.
Yes. Please let us know at the time of booking if you will be bringing support with you. Alternatively, please email firstname.lastname@example.org, quoting ‘Access Arrangements’ in the subject line. Please provide the full name of the person who is coming to support you as well as the following information:
You should book your travel (particularly for any non-refundable travel) once you have received your joining instructions. This is because all events are subject to cancellation up until 14 days before the published date.
If you are unable to make it to an event that you were booked to attend, we will send out the training pack contents to you on a CD-ROM. Please note that you will be asked to pay a published event attendance fee.
If you are dissatisfied with the service you have received, you can register a complaint by emailing at email@example.com. Please state your centre number and the event code that your complaint refers to. You can also write to us at Training from Pearson (Complaints), 190 High Holborn, London, WC1V 7BH. Wherever possible, we will acknowledge receipt of your complaint in writing within three working days, and provide a full response within 15 working days.
Participating in online training events is a simple process. Before the event, we'll send you an email with a web link to check that your PC can run the event and a link to the virtual training room. You will also need to ensure that your PC is sound-enabled.
Your centre might have various firewalls in place, so it's important to refer to the system requirements and consult your IT department if necessary.
All you need is a PC or laptop, internet connection and a headset or speakers. If you are training the whole department, you may need a whiteboard in order to project the session for all your colleagues to be able to view it. You won't need a microphone, as you can ask questions through the onscreen chat window.
No. Like our face-to-face workshops, online events are tailored to ensure that the programme is suitable for the delivery environment. Some online events may complement a face-to-face workshop, for example as a ‘refresher’ for delegates, but in these cases the content and structure will be adapted to suit the format of online delivery.
The event times will be published so you will know when it is due to start and finish. Our online events usually last for no more than two hours per session. This means that some training programmes are split into more than one part, for which separate bookings will be required.
For the exact start and end times, please refer to the event details on the Event Search or, if you have already booked your place on the event, please refer to your booking confirmation. During a two-hour event there may be a short break.
You can ask questions through the onscreen chat window. The event host will explain this Q&A feature at the start of the session. Questions will be answered live by the presenter, either throughout or at the end of the event.
We currently offer one login per centre for all our free online events. You may, however, project the session onto an interactive whiteboard to involve your whole department.
Our paid-for events are open to as many colleagues from your centre as you wish. However, your centre will be invoiced per individual booking. Many centres find that involving the whole department by projecting the session onto an interactive whiteboard is a great cost-effective option.
We offer one login per centre for all free events. This is to ensure that all centres are given opportunity to attend. If there is a reason why you need to have multiple logins, please email firstname.lastname@example.org and we will contact you to discuss your request.
Yes. Although we provide one login per centre, multiple delegates can gather round a computer, or you can project the session onto a whiteboard. You will need a PC or laptop with an internet connection, speakers, and a projector if you wish to project the session onto an interactive whiteboard. You won’t need a microphone, but as a single user you might want to use a headset rather than listen to the presenter through speakers.
If you have received a booking confirmation, you should receive the link 10 days before the event. You will also receive a reminder link one day before the event and another on the day of the event. If you don't receive the link, please contact INSET Online via email email@example.com or call them on +44 1273 704461 (8am–6pm GMT).
You will be able to download the presentation handout as soon as you log in to the event. We advise you to print it out so that you can make notes during the live event. The rest of the training materials will be available for download at the end of each online event. On some occasions you may be able to download materials prior to the live event taking place.
Event recordings will be sent to all attendees after the event has taken place. If you haven’t received the recording, please email INSET Online at firstname.lastname@example.org, or call them on +44 1273 244315 (8 a.m.–6 p.m. GMT). Alternatively, contact email@example.com. The links are live and are available for one month.
Unfortunately we cannot send you the recording of a payable event if you did not attend. In some circumstances we may be able to provide a recording of a free event. Please contact firstname.lastname@example.org for assistance.
We will provide a certificate of attendance upon request. Please email email@example.com quoting the event title, event date, your full name and the postal address, and we'll send you the certificate through the post.