Post-results services
If you're a centre with a concern about a student's results, you can use our post-results services. Find out more about the services available here.
Are you a student? Find post-results information for students here
This information on this page should be used along with guidance from the Joint Council for Qualifications (JCQ).
All Exams Officers can request post-results services but you will need to get permission from students before applying.
Requests must be made through Edexcel Online and you will receive an automatic confirmation email acknowledging the receipt of the application. We can't accept late requests, so please ensure that you retain your confirmation emails.
Post-results services
- Post-results services for BTEC Firsts (NQF) and BTEC Nationals (NQF)
- Post-results services fees (from 1 August 2016 to 31 July 2017)
- Post-results services for Edexcel Functional Skills
- Post-results key dates
- Post-results services fees (from 1 August 2017)
- Post-results services for drama, languages and art and design
Services available
The information below gives a description of each service and summarises fees and key dates for the majority of our qualifications.
Our Enquiry About Results (EAR) services allow you to request us to run additional checks that the grades we've issued your candidates are correct.
What is it?
A check of all clerical procedures which lead to us issuing a result. This includes making sure:
- all parts of the exam paper have been marked
- marks have been recorded/added up correctly
- special consideration has been applied (where appropriate)
- the grade boundaries have been applied accurately
You might consider this service if the results for one candidate are unexpected compared to the rest of the cohort.
Candidates’ marks or grades can go up, down or stay the same.
To get a copy of the reviewed exam paper, you should request an Access to Script (ATS) service at the same time as submitting the EAR request. There is a fee for this additional service.
What is it?
A check that our examiners have marked externally assessed components correctly. This includes:
- the clerical check (EAR1) service
- a review of marking of units/components by a senior examiner
You can request us to review the marking of exam papers for individual candidates and the results for each candidate will be reported separately. This service isn't available for internally assessed/externally moderated coursework components.
Candidates’ marks or grades can go up, down or stay the same.
To get a copy of the reviewed exam paper, you should request an Access to Script (ATS) service at the same time as submitting the EAR request. There is a fee for this additional service.
*Additional information for centres requesting enquires about drama and language results
*Additional information for centres requesting enquires about drama and language results
What is it?
Where we've adjusted centre marks during moderation, this service check that our moderator has made an accurate judgement on the centre’s ability to mark the work to the national standard. This includes:
- a review of the original moderation by a senior moderator
- feedback with a similar level of detail to the original moderator report
This service can't be requested if we agreed centre marks during moderation.
A review of moderation (EAR3) replicates the original moderation process and therefore the same sample will need to be available for review. Any mark changes may impact all candidates completing this component at the centre in the current exam session.
Candidates’ uniform mark scores (UMS) can up, down or stay the same but grades will not be lowered for the current exam session.
This means that if a candidate’s mark is lowered their grade won’t change as a result of a review of moderation (EAR3) in this exam session. However their new mark will be used to calculate any future overall grades that require this component e.g. an A level grade using an AS coursework mark.
Our Access to Script (ATS) services allow you to request copies of your candidates' marked exam papers. Scripts do not have examiner annotation on them. The marked script allows teachers to evaluate how the student performed on particular questions in relation to what they have been taught; the Principal Examiner's Report and the exemplars that we make available demonstrate how the mark scheme is applied.
Our new Pearson Access to Script self-service online portal allows you to view electronically marked scripts as part of the Enquiries about Results service. The system is web based and facilitates:
- viewing of electronically marked scripts online
- printing of scripts in pdf format to be printed or saved and distributed electronically
Written permission must be obtained from candidates before accessing their script(s) on the Access to Script self-service online portal.
This Access to Script self-service portal will be available for you to access your candidates’ scripts free of charge for all scripts that have been marked electronically. It is designed to be a self-service portal, where you can access, view and download your candidates’ scripts in PDF format free of charge.
This portal is accessible via Edexcel Online and we have produced a user guide to help guide you through the system along with a set of Frequently Asked Questions.
What is it?
This service allows you to request a copy of a marked exam paper to support teaching or learning. If the exam paper was marked electronically, it will be returned as an electronic PDF copy. All other exam papers will be returned in the post.
Once an exam paper has been returned it's not possible to request for a review of marking (EAR2/EAR2P).
What is it?
This service allows you to request a copy of an exam paper once it has been reviewed as part of an Enquire About Results (EAR) request. It includes a copy of the marked exam paper, sent either electronically as a PDF or as a printed hard copy.
This service should be requested at the same time as the Enquires About Result (EAR) request.
If you are dissatisfied with the outcome of an Enquire About Results (EAR), special consideration or access arrangement request, you may wish to appeal against the decision.
We will allow the head of centre (or designated member of the centre’s senior management team or examinations manager) 14 calendar days from the receipt of the outcome, during which an appeal may be lodged by writing to the following address:
Edexcel Appeals Office
One90 High Holborn
London
WC1V 7BH
or by email to edexcelappeals@pearson.com.
We cannot accept appeals directly from candidates, their parents or other third parties acting on their behalf. However, private candidates may appeal directly without the support of the entering centre.
Appeals may only be lodged on the basis of whether the awarding body used procedures that were consistent with the regulatory authorities’ Code of Practice, and applied its procedures properly and fairly in arriving at judgments. The appeals office may refuse to accept an appeal if no procedural ground is specified.
The procedures which are open to investigation include the full range of processes involved in, and leading to, the award of grades:
- the setting of papers
- marking and moderation
- the grade award
- EARs and administrative arrangements.
This could be where:
- a marking error was not corrected during the review of marking; or
- a marking error occurred during the review of marking.
‘The awarding of a mark or the arrival at an outcome of Moderation which could not reasonably have been given or arrived at given the evidence generated by the Learner(s) (and for Moderation, the centre’s marking of that evidence), the criteria against which Learners’ performance is differentiated and any procedures of the awarding organisation in relation to Moderation or marking, including in particular where the awarding of a mark or outcome of moderation is based on: an Administrative Error, a failure to apply such criteria and procedures to the evidence generated by the Learner(s) where that failure did not involve the exercise of academic judgment, or an unreasonable exercise of academic judgment’.
The appeals process is not directly concerned with making judgments about the quality of candidates’ work, as this is the responsibility of senior examiners and moderators. Therefore appeals do not normally involve the further review of marking or moderation of work, unless the initial appeals investigation suggests that procedures were not followed during the EAR.
When an appeal is lodged, we will carry out a preliminary appeals investigation. This will take the form of a fresh examination of all available evidence and may involve research officers, subject-related assessment staff and senior examining personnel. We will inspect the EAR files and other relevant records for accuracy.
We will acknowledge each letter of appeal within two working days of receipt, at which point, we will provide further written guidance on the Edexcel appeals process. We will send a letter, summarising the results of the initial appeals investigation, normally within 21 calendar days of receipt of the letter of appeal. In the event that the appeals office is unable to complete its enquiries within 21 days, we will advise the centre of the likely extent of any delay.
If, following the initial investigation, a centre remains dissatisfied with our response, the head of centre may request the opportunity to present the case in person at a hearing of the Edexcel appeals panel. If, following an appeal hearing, the centre remains dissatisfied, it may submit an appeal to:
We will normally expect centres to contribute towards the costs of appeal investigations and hearings. The maximum amounts that we will charge are £120 per examination component for the initial appeal investigation, and £150 for any subsequent appeal hearing. There is no requirement for any fee to be submitted with the initial letter of appeal. We will not charge centres for special consideration appeals, nor for other appeals if an appeal is upheld.
