Here you'll find details of how to contact us if you're a work-based learning or a colleges customer.

You can contact your account specialist or curriculum development manager with any queries about Edexcel and BTEC qualifications.

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What we can help you with

We can support your delivery of Pearson work-based learning qualifications and answer your queries about:

  • qualifications, subjects and sectors 
  • approval processing 
  • registration and certification
  • online system support.

Contact us now

If you’re already delivering Pearson work-based learning qualifications or if you’re thinking of starting, please use the details below to contact us:
 

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Training providers and employers


Call 0344 576 0045 (New)*

If you are a new customer, please complete this form.

If you are an existing customer, please email wblcustomerservices@pearson.com.

Our telephone lines are open between 8.30 a.m. and 5 p.m. Monday to Friday.

* Calls cost 1.6p per minute, with no additional charge from your phone company. The old 0844 number will continue to be available in the short term, but we advise you to start using the 0344 number, so you're not paying more than you need to when contacting us by phone. 

Further Education Colleges, Sixth Form Colleges, Private Colleges or UTC


Call 0845 373 0114 (Calls cost 3p per minute plus your phone company’s access charge).

If you are a new customer, please email fecentresupport@pearson.com.

If you are an existing customer delivering Pearson work-based learning qualifications on QMA, please email wblcustomerservices@pearson.com.

If you are an existing customer delivering Pearson work-based learning qualification on edexcel online, please email examsofficers@pearson.com.

Our telephone lines are open between 8.30 a.m. and 5 p.m. Monday to Friday.

 

Learners

If you are a learner, please visit our contact us page to find out how to get in touch with us.

Existing customers

If you are an Edexcel or BTEC centre, call the number below to speak to your account specialist or email us and we'll respond to you within two days.

T:    012 0477 0696

E:    pqs.internationaleo@pearson.com

If you are an LCCI centre, call the number below to speak to your account specialist or email us and we'll respond to you within two days.

T:    012 0477 0696

E:    pqs.internationalenquiries@pearson.com


Other ways to contact us

You'll find other ways of contacting us below, according to your role or type of query.