Find out about the different teams within Associate Management, including what they do and how to contact them.

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Contact the Associate helpdesk

T: +44 (0) 800 169 9202
T: +44 (0) 300 456 9202
E: aahelpdesk@pearson.com

Helpdesk call charges and opening hours

Live chat

Contact the NCT helpdesk

The NCT helpdesk provide support for all Associates working to deliver the national curriculum tests on behalf of Pearson.

T: +44 (0) 300 303 1270
E: markers@pearson.com


Marking, Moderation and Sampling

Associate activities relating to online marking (including technical support and access to ePen), paper-based marking, coursework moderation and sampling are supported by a number of specialist teams within Pearson.

Submit a marking, moderation or sampling query


Payroll and Pensions

The Associates Payroll and Pensions team is responsible for the end-to-end payroll cycle for all Associates. We are responsible with fee, expenses and teacher release payments for the entire contracted workforce.

Submit a payroll and pensions query


Relations and Development

The Relations and Development Team act as a human resources function for all Associates. We deal with all aspects of the associate life cycle, advising both internal teams and associates on everything from contracting to misconduct. We also run several development programmes for our Associates, the yearly associate survey, CPD and focus groups.

Contact the Relations and Development team


Resourcing and Recruitment

The Recruitment Team recruits for a wide variety of roles across the qualifications suite for a number of different departments within the business. Each year we recruit 9000+ Associates to mark, write, verify and deliver our qualifications. We review every single application form we receive to ensure that all our applicants are suitably qualified before appointment. We liaise with a number of different departments throughout the business to ensure the on-time delivery of our qualifications.

Contact the Resourcing and Recruitment team


Training and Events

The Training and Events team is responsible for the planning and scheduling of training events, which includes setting up both face-to-face and online meetings. We track, report and analyse attendance and outcome so that there will be better support for delegates (both internally and externally). The purpose of the standardisation trainings we organise is to ensure that Associates meet the national standards.

Contact the Training and Events team


Contracting and Allocations

The Contracting and Allocations team is responsible for issuing Associates with contracts for marking across the entire suite of Pearson qualifications, and a wide range of non-marking activities such as training, test paper writing and content production.

Contact the Contracts and Allocations team


Training from Pearson

Training from Pearson organises essential training for teachers, centre administrators and other education professionals working in primary or secondary schools, as well as in further education and for work-based learning training providers. They will be able to help you with all queries related to delivering training, or producing training content delivered to

Contact the Training from Pearson team