NVQ and competence-based qualifications (QCF) | Contact Centre Operations (L3) | Pearson qualifications

NVQ and competence-based qualifications Contact Centre Operations (L3)

{{specBanner.title}} {{specBanner.summary}} {{specBanner.cta}}
  1. One or more of these qualifications has expired for new registrations. Please check the last registration date below.

Here, you'll find everything you need to study for or to teach the Edexcel Level 3 NVQ Diploma in Contact Centre Operations. This work-based qualification is aimed at learners who are working, or want to work, in a contact centre. It could lead to employment as a customer service or telesales agent, supervisor, trainer, service delivery manager, operations manager or site manager.

Read more
Specification

Specification

Specification - Level 1, 2 & 3
Download PDF | 2.5 MB
Qualification type:
National Vocational Qualification (NVQ)
Qualification title:
Pearson Edexcel Level 3 NVQ Diploma in Contact Centre Operations
Level:
Level 3
Accreditation status:
Accredited
Guided Learning Hours (GLH):
86
Credits:
42
Total Qualification Time (TQT):
420
Qualification number (QN):
600/1226/2
Availability:
UK
Last registration:
  • Tue Aug 31 09:06:00 UTC 2021
Final certification:
  • Sat Aug 31 09:07:15 UTC 2024
×

Are you sure you want to exit this session?