New apprenticeships Customer Service Practitioner

This new apprenticeship standard is designed as a minimum 12 month programme and is for apprentices who wish to gain the skills, knowledge and behavioural competences required to work in a Customer Service Practitioner role.

This role requires apprentices to perform a range of service delivery functions that may be one-off or routine contacts, and include, dealing with orders, payments, offering advice guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Apprentices may be the first point of contact and work in any sector or organisation type, their actions will influence the customer experience and the customer’s satisfaction with the organisation.

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Specification

Standard

Mandatory requirement

In order to meet the apprenticeship standard apprentices will be required to hold or achieve a:

  • Minimum of Level 1 English and attempt Level 2 English
  • Minimum of Level 1 Maths and attempt Level 2 Maths
 

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