BTEC Apprenticeships in Customer Service and Contact Centre Operations Customer Service (Wales)

Here, you'll find details of our BTEC Apprenticeships in Customer Service (Wales), including key documents and information about the qualification structure and components.
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Specification

Specification

Combined

Transferable skills

Employee Rights and Responsibilities

The Employee Rights and Responsibilities component of the apprenticeship can be achieved through achieving unit Employee rights and responsibilities (QCF) - this is an optional unit included within the combined qualification. Learners can also use the Instructus Skills online ERR Workbook available from the Instructus Skills e-learning portal.

Wider Key Skills

Wider Key Skills are already covered within the core element of the combined qualification. No additional Wider Key Skills delivery is required. 

Combined

Transferable skills

Employee Rights and Responsibilities

The Employee Rights and Responsibilities component of the apprenticeship can be achieved through either achieving unit Employee rights and responsibilities (QCF) - this is an optional unit included within the combined qualification, or the Skills CFA ERR Workbook available from the Skills CFA website.

Wider Key Skills

Wider Key Skills are already covered within the core element of the combined qualification. No additional Wider Key Skills delivery is required. 

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Assessment Workbook and Delivery Guide

The Delivery Guide provides advice, help and tips on every stage of delivery.

The Assessment Workbook gives you a streamlined way to gather evidence more quickly.

Learn more about these resources and see the Assessment Workbook video guides

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Why choose BTEC Apprenticeships?

Watch our short video introduction to BTEC Apprenticeships:

News and updates

Loading

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See all news and updates

Business skills qualification developments

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{{invalidUserMail}}
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Assessment Workbook and Delivery Guide

The Delivery Guide provides advice, help and tips on every stage of delivery.

The Assessment Workbook gives you a streamlined way to gather evidence more quickly.

Learn more about these resources and see the Assessment Workbook video guides

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About Apprenticeships 

Read our Guide to Apprenticeships for learners
Learn what they are, how they work, how to become an apprentice and the types of jobs you can go on to do. 

 

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