Apprenticeship Frameworks in Business Administration Sales and Telesales (England)

Employee Rights and Responsibilities are embedded within the BTEC Level 2 Certificate in Principles of Sales. Learners may also choose to use the Instructus Skills online ERR Workbook, available from the Instructus Skills e-learning portal.

All 6 Personal Learning and Thinking Skills (PLTS) must be achieved and evidenced by the apprentice as part of the framework requirements. The PLTS have been mapped to the mandatory units of the competence and knowledge qualifications to demonstrate where these skills are likely to naturally occur. This mapping can be downloaded from the Skills CFA website.